As the technological world continues to progress in leaps and bounds, there’s no doubt that all sectors and industries have felt the presence of modern automation affecting and shaping the workplace year on year. Arguably one of the most advanced but controversial technologies is Artificial Intelligence – but what price must we pay for this progress?
So what exactly is AI? When asked, many minds spring to the thought of human-like machines with the capacity for human intelligence and logic, but governed ultimately by human restrictions. This, in essence, is AI – but we’re not talking about human-shaped robots here! Artificial Intelligence is a mechanical system created by humans built with certain rules which allow them to perform tasks which normally require human intellect – such as visual perception and decision making through data-driven learning experience. The popular ‘Siri’ feature on iPhones is an excellent example – an intelligent application which interprets and processes spoken language requests.
The next question is how AI can be applied to the logistics industry. Put simply, AI can work in the supply chain sector by becoming a predictor. By analysing data and looking at past patterns and a variety of intelligence-lead processes, the technology can forecast load and demand to highlight the most efficient route in the supply chain for the future. Whether this is looking at stock levels, health and safety investments or warehouse security, the more data that is fed into the self-learning system, the more accurate the predictions will be – meaning that an investment into AI will only become more and more worthwhile as time goes on.
We have already seen the beginnings of the application of AI in our industry with the date set for the trialling of self-driving HGVs. With smart technology that allows trucks to ‘platoon’ one behind the other but brake suddenly in the event of an incident, trained technology allows these vehicles to run their route without the aid of human drivers. Of course, as we have discussed in our previous blogs, such technology is not perfect – the rules of the road are complex, and human intuition is unmatched in preventing (as opposed to responding to) accidents.
Therefore, here at Barnes we cannot help but wonder if there may be some pitfalls to the promises of using AI in the warehouse. The most glaring issues manifest themselves quite simply into two categories: finances and the workforce. Firstly, although AI does promise to bring rewards in the form of increased profits, there is no denying that the technology is a hefty investment. AI specialists must analyse your business to integrate and implement the highly specialist systems – this is not something which comes cheaply. Secondly, we believe when discussing and taking advantage of advancing technology, business leaders must always think of the human impact. Yes, success comes with a flourishing business and growing top lines – but with success comes responsibility. We pride ourselves on providing excellent employment opportunities in the local area, and if any form of AI threatened to make human workers redundant, it should not be a decision made lightly – no matter the potential savings.
In sum, there is no denying that technology must be embraced by logistics businesses in order to move forward and provide the best levels of efficiency and, in turn, customer service. But we must always remember that our roles are more than looking at profit margins – when integrating new technologies, we must ensure that we see the lowest impact on our human workforce as possible. What do you think? If you’d like to share your thoughts on the subject of AI in the warehouse, head over to our Twitter or LinkedIn page and join the debate.